Many of you will remember this photo. It’s an iceberg found in a Starbucks Frap from about a month and a half ago.
Well, today, I got a letter from Starbucks Corporate. Truthfully, it didn’t surprise me one bit to get something from them; from what I’ve heard they’re good that way.
The letter read:
Dear Vincent Ferrari,
I’m sorry to hear you weren’t happy with your beverage.
Providing you with a satisfying drink, prepared just the way you like it, is always a top priority. Your comments are being shared with the store and district managers so they’re aware of your concerns and can address them directly with the baristas who served you.
Enclosed you’ll find a coupon for a complimentary beverage. I hope it will inspire you to give us another try.
In the future, if your experience at Starbucks doesn’t meet your expectations, please speak directly to the store manager, or call us at ###-###-####. We appreciate you taking the time to contact us, and always welcome your comments and suggestions.
Your continued satisfaction is important, and we’ll do all we can to ensure it.
Warm Regards,
Daniel M.
Customer Relations
Starbucks Cofee Company
And there you have it. A free frap on them. Obviously I’ll take full advantage. Can you say Venti No Whip Mint Mocha Chip Frapuccino?
I sure as hell can 
I should, of course, note that most of my experiences at Starbucks have been very very good and I always find the counter folk very helpful and friendly. I take my experience in this case as what it was, an exception; not the rule.
The fact that I’ve had some form of Starbucks almost every day for almost two months is proof positive that despite the bumps, I’m always happy to be on the road!