If they didn’t, your ass would most certainly be sore after getting your car fixed at a few California Jiffy Lubes.

KNBC did a hidden camera sting on Jiffy Lube and uncovered what many people already suspect about car mechanics to begin with; that they aren’t the most reputable people on the planet.

Video Part 1
Video Part 2
Video Part 3

One thing that I found striking was the spokesdroid and her constant “we’re going to retrain these people” mantra. Is it really necessary to retrain people not to steal from customers? I mean, call me Captain Obvious here, but the idea that training is the answer to this problem is insane.

Now shitcanning the “District Manager” seems like a much more appropriate response (which they did in fact do), but how out of touch do you have to be when training is the best you can come up with in response to systematic theft at multiple locations in your chain?

Be careful out there, folks.

via Consumerist

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