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All e-mails sent to Vincent Ferrari or to any address at insignificantthoughts.com are considered for publication regardless of any disclaimers placed in the e-mail. It is automatically assumed that an e-mail sent is for publication purposes. Sending an e-mail with a disclaimer does not bind this site or its owners / moderators to adhere to your request. Thank you for playing!

Verizon Caves In, Consumers Cheer

After years of being told, one cellular carrier is finally doing what customers have been asking them to do forever, and then some.

In the near future, Verizon Wireless will:

1. Prorate the term fee. This is an interesting move from Verizon because their term fee of $175 was already lower than the $200 or [...]

The Consumerist.com Interview

Yes folks, it’s the last of my self-whoring, and fitting it ends where the inspiration came from. I bring you, Vincent Ferrari as interviewed by the awesome Ben @ consumerist and Joel @ Gizmodo at the really hip and trendy Gawker Media headquarters in SoHo. They’re two of the coolest people I’ve had [...]

My Favorite Posts…

Are from the idiots who say that only AOL bashing posts are on here, when their comments are clearly right there on the page (usually two above them).

I guess it really is true. Any idiot can get on the internet.

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What Customer Service Really Means

Over the past two weeks, it would seem the focus of insignificant thoughts has been AOL. AOL this. AOL that. The reality is that the customer service I received was abhorrent and if I hadn’t documented it, you could bet your ass that AOL would be denying up down left right and [...]

The End of Appearances

Okay folks, these are the last three…

Tomorrow morning, 8:10 EST: 106.9 The Fox, Suffolk VA, The John and Leila Show
Tomorrow morning, between 10 am and 11 am EST: WLUP-FM, Chicago, The John Brandmeier Radio Show
Tuesday evening, I’m taping an interview with the editor of one of my favorite websites, Ben Popken of Consumerist.com, [...]

And We’re Back

Okay folks, insignificantthoughts.com is now back looking the way it should. The light look has gone away and we have weathered the storm. This week, no AOL talk unless some of the stuff I’m working on turns into something interesting. Only time shall tell.

If things get wonky again, I’ll switch layouts back, [...]

For all the armchair lawyers…

Just for reference purposes, to all the geniuses who think recording a conversation is illegal:

Telephone Recording Laws:

States Requiring One Party Notification
Alabama
Alaska
Arizona
Arkansas
Colorado
District Of Columbia
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Minnesota
Mississippi
Missouri
Nebraska
Nevada
New Jersey
New Mexico
New York
North Carolina
North Dakota
Oklahoma
Oregon
Ohio
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
West Virginia
Wisconsin
Wyoming

States Requiring Two Party Notification
California
Connecticut
Delaware
Florida
Massachusetts
Maryland
Michigan
Montana
New Hampshire
Pennsylvania
Washington

Enough with the “that call taping was illegal.”

It wasn’t.

Google does make you smarter if you bother using it, my [...]

Open Call for AOL Retention Specialists or Employees

Okay folks, here’s an open challenge for any of you to put your money where your mouth is.

I will interview, anonymously (after somehow verifying your employment at AOL), ANY ONE of you. Since many people are saying that this is company policy and Jonathan was scapegoated, please put your money where your mouth is.

Contact [...]

More Appearances

Tonight: Between 7 and 8: The Situation Room on CNN. Jeanne Moost actually came to my house to interview me in my office with all the requisite b-roll footage of me working on the computer, scrolling on my site, and printing out AOL’s apology e-mail.BUMPED

Already Mentioned John and Ken on KFI-640 AM [...]

More Appearances

Okay folks, the hits just keep on coming. Here’s tomorrow’s schedule thus far:

8:00am EST: Michael Smerconish (who interviewed me today on Scarborough Country) in Philly (don’t know the station, sorry).

7:00pm EST: John and Ken on KFI, AM 640 (Leo Laporte’s station! WOOT!)

Some point during the day: Inside Edition

Saturday: WXYT, [...]

Light Mode!

Gonna be running this site in this layout for a bit. It’s less of a strain on the server.

The old layout will be back soon.

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More Appearance News

Okay everyone.

Tonight, between 9:20 pm and 9:40pm, I’ll be on Scarborough Country with Michael Smerconish. That’s right, another NBC property wants to sit down and talk with the Patron Saint of Customer Dissatisfaction.

Anyway, tune in. There will be a quiz later!

Also, I just did Paul Harris’ show in Missouri on KMOX. Audio [...]

Appearance #2 From Today

So Toby was kind enough to provide video of my appearance on the Today Show today.

Thanks Toby!

Technorati Tags: aol, cancellation, today, matt lauer, vincent ferrari

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Whirlwind Time:

UPDATE:

HERE’S THE SCHEDULE:

CNBC: 7:30 AM (TUNE IN A BIT EARLY) WITH BECKY QUICK (WHO IS REALLY ULTIMATELY NICE ON THE PHONE)

NBC: THE TODAY SHOW AT 7:44 AM (AGAIN, TRY TO GET THERE RIGHT AFTER INTERVIEW ONE) WITH THE MAN HIMSELF, MATT LAUER.

How about that?

Topic of Conversation: The AOL Call. If you [...]

AOL Apologizes, Officially.

Nicholas Graham, Executive Vice President of AOL Corporate Communications contacted me to officially apologize for the infamous “Jon” call. Here’s the full text of the e-mail:

Vincent, thank you for returning my phone call. I appreciate hearing from you and being able to talk to you – and to personally apologize for your experience. At [...]

Another Brain Teaser

The English language has at least one nine-letter word that remains a valid word as each of its letters is successively removed. What’s the word?

Technorati Tags: brain teaser

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Brain Teaser

26 L in the A
24 H in the D

Solve for L, A, H, and D.

It’s easy.

Technorati Tags: brain teaser, puzzle

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We Promise Nothing so You Save Money

So… Recently I posted about moving off my new host to a new one, and then onto a new server shortly thereafter. I teased it with a note that more information would be coming later when the time was right.

The time is right.

Have you ever noticed that most hosting companies on the web [...]

What a week…

I really don’t know where to start with this, to be honest, so I’m just going to turn this into the narrative to end all narratives and hope it makes some kind of sense when it’s all done.

Two weeks ago, Beth was registering for classes, and it forced me to take a look at my [...]

Transformers: The Movie Special Edition DVD

Now this is something I simply must have in my DVD collection.

To celebrate the 20th Anniversary of the original Transformers movie, and to cash-in on the up-coming Live-Action film, Sony has announced an Anniversary Special Edition DVD release.

According to Sony’s latest news blurb, the DVD will include ” never-before-seen footage, exclusive interviews, interactive games and [...]

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