Jeff Jarvis got this comment on his site:

Hey Jarvis. I honestly think you have no life. Honestly? Do you have a life, or do just spend it trying to make Dell miserable. I’ve been working with Dell the past three weeks researching trashy blogs that worms like you leave all over that frigen blogosphere and I cant honestly say that Dell is trying to take a step towards fixing their customer service. They hire guys like me to go on the web and look through the blogs of guys like you in hopes that we can find out your problem and fix it. But honestly I dont think you have a problem Dell can fix. Your problem is you have no life.

Jarvis proceeded to look into the IP a bit, only to find out it belonged to the equivalent of a viral marketing company, GCI, which does PR work for Dell. He forwarded the comment to GCI who replied with…

Jeff Hunt forwarded your e-mail to me and asked that I look into the comment posted on your blog from a GCI Group IP address. I looked into the matter, and I can confirm the comment was left by a summer intern who got caught up in the emotion around your postings. This afternoon he obviously decided to let you know what was on his mind. In afterthought, he likely would choose his words more carefully. It is important that you understand the intern’s comment in no way reflects the points of view of Dell or GCI. Dell’s aims with its one2one weblog are positive and they have every intention of making it a forum for open conversations with Dell customers.

Ahhh yes, the ole “isolated incident” shpiel. I wish I had a dollar for every time some corporate mouthpiece muttered those two words together.

Blame it on the intern. Blame it on John.

Two peas in the same pod; AOL and Dell.

Technorati Tags: AOL, dell, gci

This entry was posted on Friday, July 14th, 2006 at 12:05 am and is filed under Amusing. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.