Comments on: Dell and the Invasion of the Craplets http://www.insignificantthoughts.com/2007/02/08/dell-and-the-invasion-of-the-craplets/ kthxbai Fri, 19 Mar 2010 14:58:23 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Kurt's Krap http://www.insignificantthoughts.com/2007/02/08/dell-and-the-invasion-of-the-craplets/#comment-13318 Kurt's Krap Thu, 01 Jan 1970 00:00:00 +0000 http://www.insignificantthoughts.com/?p=3274#comment-13318 I know how you feel. I picked up a new computer for the kids last week at Wal-Mart. Pretty sweet Compaq for $500 and change. It took me over an hour just to clean all the shit off there before I could even start upgrading and installing things for them.<div class="comment-remix-meta"><a href="#" class="replyto" onclick="replyto('13318','Kurt\'s Krap'); return false;">Reply</a> - <a href="#" class="quote" onclick="quote('13318','Kurt\'s Krap','I know how you feel. I picked up a new computer for the kids last week at Wal-Mart. Pretty sweet Compaq for $500 and change.\n\nIt took me over an hour just to clean all the shit off there before I could even start upgrading and installing things for them.'); return false;">Quote</a></div> I know how you feel. I picked up a new computer for the kids last week at Wal-Mart. Pretty sweet Compaq for $500 and change.

It took me over an hour just to clean all the shit off there before I could even start upgrading and installing things for them.

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]]> By: Jeff http://www.insignificantthoughts.com/2007/02/08/dell-and-the-invasion-of-the-craplets/#comment-13319 Jeff Thu, 01 Jan 1970 00:00:00 +0000 http://www.insignificantthoughts.com/?p=3274#comment-13319 Got a Dell laptop and had 15 programs in the tray. That's what you get for going for the cheap. Didn't take that long to get rid of the stuff. More like an annoyance if you know what you're doing.<div class="comment-remix-meta"><a href="#" class="replyto" onclick="replyto('13319','Jeff'); return false;">Reply</a> - <a href="#" class="quote" onclick="quote('13319','Jeff','Got a Dell laptop and had 15 programs in the tray. That\'s what you get for going for the cheap. Didn\'t take that long to get rid of the stuff. More like an annoyance if you know what you\'re doing.'); return false;">Quote</a></div> Got a Dell laptop and had 15 programs in the tray. That’s what you get for going for the cheap. Didn’t take that long to get rid of the stuff. More like an annoyance if you know what you’re doing.
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]]> By: John http://www.insignificantthoughts.com/2007/02/08/dell-and-the-invasion-of-the-craplets/#comment-13320 John Thu, 01 Jan 1970 00:00:00 +0000 http://www.insignificantthoughts.com/?p=3274#comment-13320 My name is John, and I work at Dell headquarters. I read your blog, and thought I'd fire off a comment. In all fairness, a format/reinstall of Windows is just as easy with a pre-loaded hard drive as it is with a blank one. In fact, the steps are completely identical. Since we ship our systems with the reinstallation media, in effect, we DO send you the equivalent of "only the CDs" and let you do it yourself. We install everything as a courtesy, and customers are free to choose which programs they want to keep (it is after all, their computer), or they are free to choose to "do it themselves" by formatting the disk (just like they would were it completely blank) and installing an image of Windows Vista. If Jason has any questions, feel free to point him to me. I'd be happy to help in any way I can. customer_advocate@dell.com ATTN: John<div class="comment-remix-meta"><a href="#" class="replyto" onclick="replyto('13320','John'); return false;">Reply</a> - <a href="#" class="quote" onclick="quote('13320','John','My name is John, and I work at Dell headquarters. I read your blog, and thought I\'d fire off a comment.\n\nIn all fairness, a format\/reinstall of Windows is just as easy with a pre-loaded hard drive as it is with a blank one. In fact, the steps are completely identical. Since we ship our systems with the reinstallation media, in effect, we DO send you the equivalent of \"only the CDs\" and let you do it yourself. We install everything as a courtesy, and customers are free to choose which programs they want to keep (it is after all, their computer), or they are free to choose to \"do it themselves\" by formatting the disk (just like they would were it completely blank) and installing an image of Windows Vista.\n\nIf Jason has any questions, feel free to point him to me. I\'d be happy to help in any way I can.\n\ncustomer_advocate@dell.com\nATTN: John'); return false;">Quote</a></div> My name is John, and I work at Dell headquarters. I read your blog, and thought I’d fire off a comment.

In all fairness, a format/reinstall of Windows is just as easy with a pre-loaded hard drive as it is with a blank one. In fact, the steps are completely identical. Since we ship our systems with the reinstallation media, in effect, we DO send you the equivalent of “only the CDs” and let you do it yourself. We install everything as a courtesy, and customers are free to choose which programs they want to keep (it is after all, their computer), or they are free to choose to “do it themselves” by formatting the disk (just like they would were it completely blank) and installing an image of Windows Vista.

If Jason has any questions, feel free to point him to me. I’d be happy to help in any way I can.

customer_advocate@dell.com
ATTN: John

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]]> By: Jason Dunn http://www.insignificantthoughts.com/2007/02/08/dell-and-the-invasion-of-the-craplets/#comment-13321 Jason Dunn Thu, 01 Jan 1970 00:00:00 +0000 http://www.insignificantthoughts.com/?p=3274#comment-13321 John, Thanks for chiming in here, I appreciate the integrity it shows to come onto a blog and offer up a solution. I agree that by shipping the OS on a CD, and the drivers on a CD, you do give the customer everything they need to re-install the OS. The problem is that it takes hours to do so. What I would appreciate more is for Dell to respect me as a customer, and to respect my time. Give me an image of the laptop on a CD that has the OS + the drivers for the hardware, and NOTHING else (maybe the Dell support software as well). Making me jump through the hoops of installing every piece of hardware, one at a time, is just frustrating. I'll give Dell credit though: at least you give me the CDs I need to do this, even if it takes hours. That's much better than some of the OEMs who don't even give you CDs and instead use hidden partitions on the hard drive...<div class="comment-remix-meta"><a href="#" class="replyto" onclick="replyto('13321','Jason Dunn'); return false;">Reply</a> - <a href="#" class="quote" onclick="quote('13321','Jason Dunn','John,\n\nThanks for chiming in here, I appreciate the integrity it shows to come onto a blog and offer up a solution. I agree that by shipping the OS on a CD, and the drivers on a CD, you do give the customer everything they need to re-install the OS. The problem is that it takes hours to do so. What I would appreciate more is for Dell to respect me as a customer, and to respect my time. Give me an image of the laptop on a CD that has the OS + the drivers for the hardware, and NOTHING else (maybe the Dell support software as well). Making me jump through the hoops of installing every piece of hardware, one at a time, is just frustrating.\n\nI\'ll give Dell credit though: at least you give me the CDs I need to do this, even if it takes hours. That\'s much better than some of the OEMs who don\'t even give you CDs and instead use hidden partitions on the hard drive...'); return false;">Quote</a></div> John,

Thanks for chiming in here, I appreciate the integrity it shows to come onto a blog and offer up a solution. I agree that by shipping the OS on a CD, and the drivers on a CD, you do give the customer everything they need to re-install the OS. The problem is that it takes hours to do so. What I would appreciate more is for Dell to respect me as a customer, and to respect my time. Give me an image of the laptop on a CD that has the OS + the drivers for the hardware, and NOTHING else (maybe the Dell support software as well). Making me jump through the hoops of installing every piece of hardware, one at a time, is just frustrating.

I’ll give Dell credit though: at least you give me the CDs I need to do this, even if it takes hours. That’s much better than some of the OEMs who don’t even give you CDs and instead use hidden partitions on the hard drive…

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]]> By: John http://www.insignificantthoughts.com/2007/02/08/dell-and-the-invasion-of-the-craplets/#comment-13322 John Thu, 01 Jan 1970 00:00:00 +0000 http://www.insignificantthoughts.com/?p=3274#comment-13322 Jason- There was some discussion about this at CES with Michael this January ( <a href="http://whatsupdell.blogspot.com/2007/01/ces-roundtable-with-michael-dell.html" rel="nofollow">http://whatsupdell.blogspot.com/2007/01/ces-roundtable-with-michael-dell.html</a> ). In order to offer the low prices that we do, we receive payment from our sponsors to have these trial versions installed. Removal of this resource would effectively raise the cost of our machines across the board. It is important to note that this practice is not confined to Dell. This may be an option we offer in the future, but it would be at a greater cost to the customer. If you'd like, feel free to submit your idea to our new feedback site, ideastorm: www.dellideastorm.com. We want you to know that it's your ideas that shape the future of Dell, and so launched this website. As I understand it, there will be a feature on the site in the future to show which ideas were implemented. Feel free to contact me if you need to. <div class="comment-remix-meta"><a href="#" class="replyto" onclick="replyto('13322','John'); return false;">Reply</a> - <a href="#" class="quote" onclick="quote('13322','John','Jason-\n\nThere was some discussion about this at CES with Michael this January ( <a href=\"http:\/\/whatsupdell.blogspot.com\/2007\/01\/ces-roundtable-with-michael-dell.html\" rel=\"nofollow\">http:\/\/whatsupdell.blogspot.com\/2007\/01\/ces-roundtable-with-michael-dell.html<\/a> ). In order to offer the low prices that we do, we receive payment from our sponsors to have these trial versions installed. Removal of this resource would effectively raise the cost of our machines across the board. It is important to note that this practice is not confined to Dell. \n\nThis may be an option we offer in the future, but it would be at a greater cost to the customer. If you\'d like, feel free to submit your idea to our new feedback site, ideastorm: www.dellideastorm.com. We want you to know that it\'s your ideas that shape the future of Dell, and so launched this website. As I understand it, there will be a feature on the site in the future to show which ideas were implemented.\n\nFeel free to contact me if you need to.\n'); return false;">Quote</a></div> Jason-

There was some discussion about this at CES with Michael this January ( http://whatsupdell.blogspot.com/2007/01/ces-roundtable-with-michael-dell.html ). In order to offer the low prices that we do, we receive payment from our sponsors to have these trial versions installed. Removal of this resource would effectively raise the cost of our machines across the board. It is important to note that this practice is not confined to Dell.

This may be an option we offer in the future, but it would be at a greater cost to the customer. If you’d like, feel free to submit your idea to our new feedback site, ideastorm: http://www.dellideastorm.com. We want you to know that it’s your ideas that shape the future of Dell, and so launched this website. As I understand it, there will be a feature on the site in the future to show which ideas were implemented.

Feel free to contact me if you need to.

Reply – http://www.dellideastorm.com. We want you to know that it\’s your ideas that shape the future of Dell, and so launched this website. As I understand it, there will be a feature on the site in the future to show which ideas were implemented.\n\nFeel free to contact me if you need to.\n’); return false;”>Quote
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