Marty was stranded in Greece after his credit cards got stolen on the metro. He called WaMu to cancel his cards and then when he tried to confirm they were closed, he got transferred from department to department. In the meantime, thieves continued to run his bill up to $5800. Marty’s cellphone minutes continued to drain. No one could help him because the Consumer Lending Department “was closed over the weekend.” WaMu must believe that identity theft is only committed during the weekday.

Hear the call here.

Read the complete post from Marty here.

Jesus Christ on a pogo stick, would it have killed the guy to at least take Marty’s name and find out who should call him back and pass along a message?

via Consumerist

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