XM’s solution to thousands of cancellations? Don’t let you cancel!

Funniest part is that at the end of that call, we still don’t know if the account was cancelled or suspended…

[tags]xm, xm radio, opie and anthony, o&a[/tags]

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  • James

    I’ve got a question for you though it doesn’t relate specifically to this post. Just been meaning to ask an O&A fan. What happens after the suspension? Does everyone that canceled re-subscribe? Not a fan of them or Stern. Just curious what the endgame here is for those protesting.

  • James

    I’ve got a question for you though it doesn’t relate specifically to this post. Just been meaning to ask an O&A fan. What happens after the suspension? Does everyone that canceled re-subscribe? Not a fan of them or Stern. Just curious what the endgame here is for those protesting.

  • James

    Wow! I ordered a new XM radio recently and it just happened to come in this afternoon. XM has problems on three fronts this week – service outages, O&A, and the cancellation issues. I called up to add my new radio to my account and deactivate the old one thinking they would be thrilled to have a happy customer! But it took forever! When I finally got through to a person they could not deactivate the old radio even though I was just swapping it. I had to be transferred to retention first! The next guy was friendly enough but he said his computer system had slowed to a crawl all day (I wonder why!). And it took another 15 minutes with him to finish. If I can activate the radio online why can’t I just swap them out online?

    While I’m happy with my service, XM definitely has some customer care issues to deal with.

  • James

    Wow! I ordered a new XM radio recently and it just happened to come in this afternoon. XM has problems on three fronts this week – service outages, O&A, and the cancellation issues. I called up to add my new radio to my account and deactivate the old one thinking they would be thrilled to have a happy customer! But it took forever! When I finally got through to a person they could not deactivate the old radio even though I was just swapping it. I had to be transferred to retention first! The next guy was friendly enough but he said his computer system had slowed to a crawl all day (I wonder why!). And it took another 15 minutes with him to finish. If I can activate the radio online why can’t I just swap them out online?

    While I’m happy with my service, XM definitely has some customer care issues to deal with.