Any time you have to wonder why CompUSA has gone the way of the dodo, here’s a good example. Terry Heaton bought a digital camera for his daughter as part of a bunch of purchases at a closing store. In exchange for $269, he got an empty box.
Terry wrote a note to Roman Ross, CompUSA president and CEO. Ross passed it along to a staffer who had the nerve to blame Terry: “The return policy for all merchandise, as printed on your receipt and posted throughout the store, clearly stated ALL SALES FINAL…. if the camera you purchased was a clearance item, you should have inspected its content prior to purchase.†And there you have it. Terry is to blame for not inspecting the box to make sure he wasn’t being defrauded.
Unbelievable. I think the worst part of this is not that they won’t accept the return, but that they also had the stones to blame the guy for not breaking the packaging in advance of leaving the store with it. I hope this creates a Jeff Jarvis / Vincent Ferrari type blogospheric shitstorm and CompUSA, who despite its unworthiness, is still in business.
via Lost Remote
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