Giz reader Manoj took his iPhone to the Genius Bar to have it looked at because it was dropping calls left and right, and AT&T swore stuff was totally kosher on their end, so he thought something was wrong with his phone. After doing a stat dump, the Genius showed Manoj that his iPhone had actually dropped 22 percent of calls.
The jawdropper: The Genius told Manoj that’s actually excellent compared to most people in the New York area, where a 30 percent dropped call rate is the average. There was nothing Apple could do for Manoj. His phone was totally fine. Which means there’s nothing Apple can do for rest of us.
Considering how much AT&T charges, this is utterly offensive in every way.
I’ll be the first to admit; I’ve been way more than satisfied with my service with AT&T over the last 3 years, but an average dropped call rate of 1/3 is utterly unacceptable.
I’d love to say I’d cancel my AT&T service in protest, but who the hell would I go with? Verizon works great in the city but outside the city it’s utter shit. Sprint? Same deal, even worse outside the city. T-Mobile? Barely works inside the city, at least for me.
AT&T is my best option, but man… 30%?
*shakes head*